Removals Belsize Park Terms and Conditions
These Terms and Conditions set out the basis on which Removals Belsize Park provides household and commercial removals, packing, and related services within Belsize Park and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Company means Removals Belsize Park, the service provider supplying removal and related services.
1.2 Customer means any individual, business, or organisation that books or uses the services of the Company.
1.3 Services means any removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.
1.4 Goods means all items, belongings, furniture, equipment, or other property in respect of which the Services are to be provided.
1.5 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
1.6 Service Area means the locations in which the Company provides Services, including Belsize Park and other areas as agreed with the Customer at the time of booking.
2. Quotations and Estimates
2.1 Any quotation provided by the Company is based on the information supplied by the Customer, including the volume of Goods, access conditions, distance, and any special requirements. Quotations are not binding if the information provided is inaccurate or incomplete.
2.2 Quotations are normally given as a fixed price for the described work. Where a fixed price is not possible, the Company will provide an estimate. Estimates are indicative only and may be adjusted where the actual work differs from the initial description.
2.3 Unless otherwise stated in writing, quotations are valid for thirty days from the date of issue. After this period, the Company reserves the right to revise or withdraw any quotation.
2.4 The quotation or estimate will specify what is included in the price. Any additional work, extra items, or changed circumstances may incur additional charges, which will be communicated to the Customer as soon as reasonably practicable.
3. Booking Process
3.1 A booking is made when the Customer accepts the quotation or estimate and the Company confirms the booking in writing, which may include electronic confirmation. These Terms and Conditions form part of the Contract at that point.
3.2 The Customer is responsible for checking that all details in the quotation or confirmation, including addresses, dates, times, and list of Goods, are correct. Any errors or changes must be notified to the Company as soon as possible.
3.3 The Company may request a deposit or pre-payment to secure the booking. Details of any required deposit will be set out in the quotation or at the time of booking.
3.4 The Company reserves the right to refuse or cancel any booking where providing the Services would be unlawful, unsafe, or otherwise unreasonable, including if access is unsuitable for the safe removal and transport of Goods.
4. Customer Responsibilities
4.1 The Customer must ensure that the Company has clear and safe access to the collection and delivery locations, including adequate parking arrangements. Any permits, permissions, or charges relating to parking or access are the responsibility of the Customer unless otherwise agreed.
4.2 The Customer must ensure that Goods are properly packed and prepared for transport unless packing services are expressly included in the Services. Fragile or valuable items must be clearly identified.
4.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract and to allow the Company to carry out the Services.
4.4 The Customer must remove or secure any fixtures, fittings, or appliances as necessary before the move, unless the Company has agreed to undertake such tasks. The Company is not responsible for disconnecting, reconnecting, dismantling, or reassembling items unless specifically agreed in writing.
4.5 The Customer must ensure that no items to be moved are hazardous, illegal, or prohibited under applicable law. The Customer agrees not to include any items such as explosives, flammable substances, corrosive materials, or other dangerous goods without prior written consent from the Company.
5. Payments and Charges
5.1 Prices for the Services will be as set out in the quotation or confirmation of booking, subject to adjustment under these Terms and Conditions.
5.2 Unless otherwise agreed, payment is due on or before the date of the move. The Company may require full or partial payment in advance, particularly for larger moves, long-distance moves, or where additional services such as storage are provided.
5.3 The Company may invoice for any additional charges arising due to circumstances beyond its control or where the Services required differ from those originally agreed. These may include, without limitation, waiting time, extended hours, additional Goods, poor access, or the need for additional staff or equipment.
5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue sums at the statutory rate applicable to commercial debts in the United Kingdom, accruing daily until payment is made in full.
5.5 The Customer shall not be entitled to withhold payment or set off any claims against the Company unless agreed in writing or required by law.
6. Cancellations and Postponements
6.1 If the Customer needs to cancel or postpone a booking, they must notify the Company as soon as possible.
6.2 The Company may apply cancellation or postponement charges, which will be a reasonable estimate of the costs and losses incurred. As a general guide, the following may apply unless otherwise agreed:
a. Cancellation or postponement more than seven days before the scheduled move date: no cancellation fee or a nominal administration fee only.
b. Cancellation or postponement between three and seven days before the scheduled move date: up to fifty percent of the agreed price may be charged.
c. Cancellation or postponement within forty eight hours of the scheduled move date: up to one hundred percent of the agreed price may be charged.
6.3 If the Company has incurred specific costs on behalf of the Customer, such as permits, special equipment hire, or third party charges, these may be payable in full in the event of cancellation, regardless of the timing.
6.4 The Company reserves the right to cancel or reschedule the Services if events beyond its reasonable control occur, including but not limited to severe weather, road closures, accidents, strikes, or equipment failure. In such cases, the Company will seek to rearrange the Services at a mutually convenient time. The Company shall not be liable for any indirect or consequential loss arising from such cancellations.
7. Performance of Services
7.1 The Company will exercise reasonable care and skill in providing the Services and will use personnel and equipment appropriate to the agreed work.
7.2 Any timeframes for the start or completion of the Services are estimates only and are not guaranteed unless expressly stated otherwise in writing. Time shall not be of the essence of the Contract.
7.3 The Company reserves the right to use sub contractors to carry out all or part of the Services. Where sub contractors are used, the Company shall remain responsible for the performance of the Contract to the Customer.
7.4 The Customer or a responsible representative should be present at both the collection and delivery locations to oversee the work, confirm instructions, and check the Goods. If no representative is available, the Company will carry out the Services in accordance with the agreed instructions and shall not be responsible for any discrepancies arising from the absence of the Customer.
8. Excluded and Restricted Items
8.1 Unless expressly agreed in writing, the Company will not transport or handle the following types of items:
a. Hazardous materials, explosives, flammable or corrosive substances.
b. Perishable goods requiring refrigeration or special conditions.
c. Cash, precious metals, jewellery, watches, valuable collections, or items of exceptional value.
d. Animals, plants, or other living organisms.
e. Illegal or unlawfully possessed items.
8.2 If any such items are included without the Companys knowledge or consent, the Company shall have no liability for loss, damage, or consequences arising from their presence. The Customer will be responsible for any costs, claims, or damages incurred by the Company as a result.
9. Liability and Insurance
9.1 The Company will take reasonable care of the Goods while they are in its custody and control. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause unless otherwise agreed in writing or required by law.
9.2 Unless a higher level of cover has been agreed and any additional premium paid, the Companys liability for any claim arising from loss of or damage to Goods shall be limited to a reasonable market value of the Goods subject to an overall limit per consignment, in accordance with standard industry practice.
9.3 The Company shall not be liable for:
a. Loss or damage arising from inherent defects, pre existing damage, or the fragile nature of items.
b. Loss or damage to contents of boxes, drawers, or containers packed by the Customer, unless the packaging is visibly damaged by the Companys negligence.
c. Loss or damage caused by wear and tear, gradual deterioration, or atmospheric or climatic changes.
d. Indirect or consequential loss, including but not limited to loss of profit, loss of business, or emotional distress.
9.4 The Customer is advised to arrange suitable insurance cover for the full value of the Goods if the standard liability limits do not provide sufficient protection. The Company may offer or arrange additional cover subject to terms and acceptance.
9.5 Any loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Company may not be liable for any claim not notified within this period, unless the Customer can show that it was not reasonably possible to notify within that time.
10. Waste, Disposal and Environmental Regulations
10.1 The Company complies with applicable waste and environmental regulations in the United Kingdom when handling unwanted items, packaging materials, and other waste arising from the Services.
10.2 The removal, disposal, or recycling of waste items is not included in the basic removal service unless specifically agreed. Where waste removal services are requested, additional charges will apply.
10.3 The Company will not remove, transport, or dispose of hazardous or regulated waste, including chemicals, asbestos, medical waste, or electrical items requiring special treatment, unless expressly agreed and properly licensed to do so.
10.4 The Customer is responsible for identifying any items that may be subject to special disposal requirements and for ensuring full compliance with applicable regulations. The Company reserves the right to refuse to handle or transport any such items.
10.5 Any fly tipping or unlawful disposal in breach of applicable laws is strictly prohibited. If the Customer instructs or leads to any unlawful disposal, the Customer shall remain fully responsible for any penalties, costs, or legal action arising, and shall indemnify the Company against any related claims.
11. Claims and Complaints
11.1 If the Customer has any complaint about the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.
11.2 Any claim for loss of or damage to Goods or property must be supported by reasonable evidence, including photographs or written descriptions. The Company may request access to inspect any alleged damage.
11.3 The Company will respond to complaints and claims within a reasonable timeframe and will endeavour to resolve matters amicably. This does not affect the Customers statutory rights.
12. Data Protection and Privacy
12.1 The Company will process personal data of the Customer in accordance with applicable data protection legislation in the United Kingdom.
12.2 Personal data collected for the purpose of providing the Services will be used only as necessary to fulfil the Contract, manage payments, and comply with legal obligations. The Company may retain records for a reasonable period for accounting, insurance, and legal purposes.
12.3 The Customer has rights in relation to their personal data, including rights of access, correction, and, where appropriate, deletion, subject to legal and regulatory requirements.
13. Limitations and Exclusions of Liability
13.1 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, the Companys total liability arising under or in connection with the Contract, whether in contract, tort, or otherwise, shall not exceed the aggregate price paid or payable for the Services, unless a higher liability limit has been agreed in writing.
13.3 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, strike, lockout, or interruption of transport networks.
14. Termination
14.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a material breach of these Terms and Conditions which, if capable of remedy, is not remedied within a reasonable period after receipt of notice.
14.2 Upon termination, the Customer shall pay the Company for all Services provided up to the date of termination and for any non cancellable costs properly incurred in connection with the Services.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
15.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory rights the Customer may have.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not materially reduce the level of service to the Customer.
16.4 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the parties and supersede any prior understandings, statements, or representations relating to the subject matter.
16.5 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.
